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Frequently asked Questions about our Products

What makes Grabner products stand out?

Grabner is a renowned Austrian company specializing in the production of inflatable paddle boats and sailing catamarans in the premium price segment. Production takes place in Kirchberg ob der Donau, while the company's headquarters are located in Stadt Haag. All boats are made from the same high-quality material, produced by the German company Continental. This expensive and extremely durable EPDM rubber is known for its exceptional robustness, making Grabner boats particularly resilient. The boats are famous for their outstanding longevity and legendary durability, with many models still in perfect condition after over four decades on the water. This quality and longevity have made Grabner one of the leading brands in the inflatable boat industry.

We provide more detailed information about each product in their respective descriptions. If you have any further questions, feel free to reach out to us.

How do I find the right accessories for my canoe or kayak?

In addition to classic accessories like paddles or life jackets, we can recommend other useful equipment to make your paddling experience even more comfortable. A manometer helps you monitor operating pressure, and a kayak cart makes transportation easier. We also offer special D-rings for securing the cart.

A rudder system simplifies maneuvering and steering, while a spray deck for your gear is a great choice to protect against splashes. For cooler or unpredictable weather, we recommend suitable clothing such as paddling jackets and waterproof pants.

If you have any questions or need advice, our team is happy to help. Simply reach out to us via our contact page.

How long does shipping take, and what are the costs?

We deliver to all EU countries as well as Switzerland upon request. Within Austria, shipping costs are €6, with a delivery time of 1–3 business days. Orders over €139 qualify for free delivery.

For Germany, shipping costs are €10, with a delivery time of 2–4 business days, and orders over €199 are shipped free of charge.

Please note that slight delays may occasionally occur due to shipping service providers. Details about shipping options for other countries (including free shipping for orders above a certain value) can be found on our shipping page.

Can I return or exchange items?

If you're not completely satisfied with a purchased product, you can return it within 14 days of receipt. Please ensure the item is unused, in its original condition, and include a copy of the delivery slip. We do not refund shipping costs unless the return is due to damage or defects. You can find more details in our cancellation policy.

Refund amounts for partial returns of a set:

Per paddle: €33
Pump: €33
Per life jacket: €100

Important: If you return the boat, the entire set must be sent back in full.

Is there a warranty on the products?

Yes, all our products come with the statutory warranty. For any repairs, we’re happy to assist you, especially if you’d like to handle minor repairs yourself. Simply use one of our contact options, and we’ll gladly help you out.