Stemax
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Frequently asked Questions about our Products
What distinguishes Stemax products?
We provide more detailed information about each product in their respective descriptions. If you have any further questions, feel free to reach out to us.
How do I find the right accessories for my canoe or kayak?
In addition to classic accessories like paddles or life jackets, we can recommend other useful equipment to make your paddling experience even more comfortable. A manometer helps you monitor operating pressure, and a kayak cart makes transportation easier. We also offer special D-rings for securing the cart.
A rudder system simplifies maneuvering and steering, while a spray deck for your gear is a great choice to protect against splashes. For cooler or unpredictable weather, we recommend suitable clothing such as paddling jackets and waterproof pants.
If you have any questions or need advice, our team is happy to help. Simply reach out to us via our contact page.
How long does shipping take, and what are the costs?
We deliver to all EU countries as well as Switzerland upon request. Within Austria, shipping costs are €6, with a delivery time of 1–3 business days. Orders over €139 qualify for free delivery.
For Germany, shipping costs are €10, with a delivery time of 2–4 business days, and orders over €199 are shipped free of charge.
Please note that slight delays may occasionally occur due to shipping service providers. Details about shipping options for other countries (including free shipping for orders above a certain value) can be found on our shipping page.
Can I return or exchange items?
If you're not completely satisfied with a purchased product, you can return it within 14 days of receipt. Please ensure the item is unused, in its original condition, and include a copy of the delivery slip. We do not refund shipping costs unless the return is due to damage or defects. You can find more details in our cancellation policy.
Refund amounts for partial returns of a set:
Per paddle: €33
Pump: €33
Per life jacket: €100
Important: If you return the boat, the entire set must be sent back in full.
Is there a warranty on the products?
Yes, all our products come with the statutory warranty. For any repairs, we’re happy to assist you, especially if you’d like to handle minor repairs yourself. Simply use one of our contact options, and we’ll gladly help you out.