Refund policy
If you are not satisfied with the product purchased from us, you can return it within fourteen (14) calendar days.
Items must be returned in unused condition with a copy of the delivery note to our address:
Kanu-Online Hochman GmbH
Letzestraße 3
6820 Frastanz
Österreich
The item price and all applicable taxes will be refunded by bank transfer once your return has been received and verified by us.
Shipping costs will not be refunded unless the item is returned because it is damaged or defective. If you are returning an item because it is damaged or defective, please follow the instructions in the ‘Damaged or defective products’ section. You are responsible for the shipping costs of the return. In the case of carriage forward returns, the shipping costs will be deducted from the refund.
Refunds will not be issued if the product in question has clearly been used.
If part of a set is returned, the following amounts will be refunded:
- Pump: €33
- Per paddle: €33
- Per life jacket: €100
Please note: The entire set must be returned if the boat is included.
Instructions for Returns
Please follow the instructions below when packaging and shipping your product for return. Please note that these instructions must be followed for us to process your return properly.
- Pack the item carefully to avoid damage during transit.
- Include a copy of the delivery note (included in your delivery).
Damaged or Defective Products
To return a damaged or defective product within fourteen (14) days of purchase, please contact us by email at office@kanu-online.com or call us.
After we receive the item, the item price including paid taxes will be refunded to you via bank transfer.
Products found to be defective more than fourteen (14) days after purchase are covered by warranty and will be repaired or replaced by Kanu-Online.
Withdrawal Form
(If you wish to withdraw from the contract, please fill out this form and send it back to us.)
To
Kanu-Online Hochman GmbH
Letzestraße 3
6820 Frastanz
Austria
Order Number: ________________ Invoice Number: ______________
I/We () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods () / the provision of the following service ()
Ordered on ___________________ ()/received on _______________________()
Name of Consumer(s): __________________________________
Address of Consumer(s):
_________________________________
_________________________________
_________________________________
Date: ________________
Consumer(s) Signature:
___________________________________________
(*) Delete as appropriate